Effective date: 4 November 2026
Support for the Mobile Detailer Message-to-Booking Kit, Worked Inquiry Examples Pack, Implementation Workshop and Kit + Examples bundle is provided by Genufly LLC operating as DoersRise.
1. How to contact support
support@doersrise.com
Email is the dependable support channel for DoersRise. A signed-in support chat may be offered in the customer workspace. WhatsApp support is available only when the site explicitly identifies it as enabled; technical onboarding does not mean the channel is live. We do not provide voice-call support. These channels do not change the response commitments, product-access checks, refund rules or scope of support elsewhere in this policy. Use email if another channel is unavailable. A saved draft does not send a message.
2. What support covers
Purchase and access problems
You paid but cannot reach the purchased files, cases or exercises; you are not sure whether payment went through; or Whop sign-in or product access in DoersRise is not working.
Missing, corrupt or wrong files
The Kit is exactly six PDF documents. If you have fewer than six, a file will not open, or a file is not the document its name says it is, tell us and we will sort it out. The Examples Pack should contain twelve cases and the Workshop six written exercises. Tell us if a purchased case or exercise is missing, incomplete or unusable. See the Refund Policy.
Questions about using the products, within reasonable scope
What a particular worksheet is for; how the documents are meant to fit together; which file or exercise covers a given step; clarification of an instruction that is unclear. The Workshop is self-paced written material, not a live teaching session or personal review.
Billing and refunds
We will route these according to the Refund Policy. Where the issue sits with Whop's payment processing rather than with us, we will tell you that and point you to the right place rather than leaving you guessing.
Data protection requests
Requests about your own information are covered here too. Write to the same address; they are answered under section 9 of the Privacy Policy, which sets out the full list of rights you may have, rather than under the response-time position in section 5.
3. What support does not cover
We would rather be clear about this than quietly disappoint you:
- writing your marketing, messages or pricing for you, reviewing your customer communications, or providing live teaching, coaching or a personal review;
- legal, tax, accounting, employment or regulatory advice — including whether your use of the templates complies with the rules that apply to your business;
- producing bespoke or customised versions of the documents;
- support for third-party tools you use alongside the Kit — your phone system, booking software or CRM. For Whop account or payment-platform issues, we can help identify the problem and direct you to Whop, but do not control its features;
- guaranteeing a business outcome. The Terms say this too: the products do not promise leads, bookings or revenue.
4. What to include when you write to us
Including these from the start usually means your problem is solved in one reply rather than three:
- Your Whop order or payment reference — this identifies the exact purchase. We retain the purchase contact email separately, as described in the Privacy Policy, but a payment reference helps us avoid matching the wrong order.
- The email address you used at checkout, which helps us narrow it down.
- What you were trying to do and what happened instead.
- For a content problem — which product and which file, case or exercise is affected, and what is wrong (will not open, looks wrong, appears incomplete).
- Your device and browser, if the problem is with reaching or opening the files or online content.
Please do not send payment card details, passwords, or your Whop login. We never need them and cannot use them.
Workshop notes stay in the browser tab where you saved them. We cannot retrieve or restore their contents because DoersRise does not receive them. On a shared device, clear the notes and sign out; print or copy work you want to keep.
5. Response times and availability
We read support@doersrise.com and we answer it.
We do not promise a response time, guaranteed business hours, or a service level, and we are not a 24-hour operation. Support is provided by a small team, and a published service level is a promise to every customer that has to be met on the worst day rather than the average one. We would rather answer you properly than publish a number we cannot always honour.
If you have not heard back and your purchase is affected, write again and say so — a second message is not a nuisance.
This does not affect two things. It does not affect any statutory response period that applies to a request under section 9 of the Privacy Policy. And it does not affect any right you have under the Refund Policy.
6. Language
Support is provided in English.
7. Conduct
We will be straightforward with you and expect the same. We may decline to continue a conversation that is abusive to the person answering it. That does not affect any right you have under the Refund Policy or applicable law.
8. What we do with what you send us
Support correspondence is held as described in the Privacy Policy. In short: we keep your message, your email address and our replies, in a mailbox operated by a third-party email provider on our behalf.
As that policy explains, we do not run an automatic deletion schedule for correspondence. It stays in the mailbox until we delete it — including at your request, under section 9 of the Privacy Policy. We would rather tell you that than name a tidy period nothing actually enforces.
9. Contact
Genufly LLC (operating as DoersRise) 276 5th Avenue, Ste 704-1444, New York, NY 10001 support@doersrise.com